Refund & Cancellation Policy

1. Subscription Model

RecruitAlpa is a subscription-based SaaS platform (Recruitment CRM / Applicant Tracking System). All charges are billed in advance on a recurring monthly or annual basis depending on the plan you select. Pricing is displayed in Indian Rupees (INR) and excludes applicable taxes (GST).

Payments are processed securely through Razorpay, our third-party payment gateway. We do not store full credit or debit card details on our servers.

2. Free Trial

We offer a 14-day free trial on all plans. No payment information is required to start your trial. You will have full access to the platform during the trial period.

At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. We will send you a reminder before your trial ends. If you cancel during the trial, you will not be charged.

3. No Refund Policy (General)

As RecruitAlpa is a digital service that is delivered instantly upon subscription, all payments are non-refundable once the subscription has been successfully processed.

We do not provide refunds or credits for:

• Partial usage of a billing period (monthly or annual)
• Unused days remaining in an active billing cycle after cancellation
• Downgrading or upgrading between plans mid-cycle
• Change of mind after purchase
• Lack of usage, inactivity, or failure to use features
• Failure to cancel before the trial-to-paid conversion
• Dis satisfaction with features that are clearly documented on our website

4. Exceptions (Eligible for Refund)

Refunds may be considered on a case-by-case basis only in the following circumstances:

• Duplicate payment— if the same invoice was charged more than once due to a technical error
• Billing error — incorrect amount charged by the payment gateway
• Service unavailability— a technical issue on our side that prevented you from accessing the platform for an extended period (more than 48 consecutive hours)
• Annual plan — 14-day cooling off— if you purchased an annual plan, you may request a full refund within 14 days of the initial purchase date, provided you have not exceeded reasonable usage limits

All refund requests are reviewed individually. Approval is at our sole discretion. Approved refunds will be processed within 5–7 business days and credited to the original payment method.

5. Cancellation Policy

You may cancel your subscription at any time from your Account > Billing settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will continue to have full access to the platform during this period
• No partial or prorated refunds will be issued for the remaining days
• Your subscription will not renew at the end of the billing period
• Your data will be retained for 14 days after the billing period ends, after which it will be permanently deleted

6. Plan Changes (Upgrades & Downgrades)

Upgrades: Moving to a higher plan takes effect immediately. The price difference is prorated for the remainder of the current billing cycle. Your existing features are retained and the new features are added at once.

Downgrades: Moving to a lower plan takes effect at the start of the next billing cycle. Your plan and features remain unchanged until the end of the current cycle. Downgrading may result in loss of access to certain features or limits. No credits or refunds are provided for downgrades.

7. Non-Payment & Service Suspension

If a payment fails or is not received by the due date:

• We will send you a payment reminder via email
• After 7 days of non-payment, access to the platform may be suspended
• After 30 days of continued non-payment, your account may be terminated and your data deleted in accordance with our Terms of Service

Reactivation after suspension is possible by clearing the outstanding balance. Data deleted due to prolonged non-payment cannot be recovered.

8. Chargebacks

Initiating a chargeback with your bank or card issuer without first contacting us may result in immediate suspension of your account and all associated data. We strongly recommend contacting our support team before initiating a chargeback so we can resolve any billing concerns directly.

If a chargeback is initiated and later reversed in our favour, a processing fee equivalent to the chargeback fee charged to us may be deducted from any refund amount.

9. Taxes & GST

All prices listed on our platform are exclusive of applicable taxes. GST (Goods and Services Tax) will be added to invoices for Indian customers as required by law. International customers are responsible for any applicable local taxes, duties, or withholding taxes.

Refunds, if issued, will be for the base subscription amount only. Taxes paid to the government cannot be refunded by us.

10. Dispute Resolution

If you have a billing dispute, please contact us first. We are committed to resolving issues amicably. Most billing concerns can be resolved through a conversation with our support or billing team.

If a dispute cannot be resolved within 30 days of contacting us, it shall be resolved in accordance with the Governing Law and Dispute Resolution clause in our Terms of Service.

11. Contact Us

For billing inquiries, refund requests, or cancellation assistance:

RecruitAlpa
Email: support@recruitalpa.com
Please include your account email and a brief description of the issue.