Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of RecruitAlpa(“Platform,” “we,” “us,” or “our”), a Recruitment CRM and Applicant Tracking System (ATS) provided as a software-as-a-service (SaaS) platform.

By creating an account or using the Platform, you agree to be bound by these Terms. If you are accepting on behalf of a company or organisation, you represent that you have the authority to bind that entity.

You must be at least 18 years old to use the Platform.

2. Definitions

Account

Your registered account on the Platform, including all authorised users under your subscription.

Candidate Data

Personal information of job applicants and candidates that you upload or manage through the Platform.

Customer / You

The recruitment agency, employer, or organisation using the Platform. You are the Data Controller for Candidate Data.

Platform / Service

The RecruitAlpa Recruitment CRM and ATS software, including all features, modules, APIs, and documentation.

Subscription Term

The period during which you have paid for access to the Platform, whether monthly or yearly.

User

An individual authorised by you to access the Platform under your Account (admin, recruiter, viewer).

Your Data

All data you submit to the Platform, including Candidate Data, job postings, communications, and configuration settings.

3. Account Registration & Security

You must provide accurate information when creating your Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.

You must notify us immediately of any unauthorised use of your Account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

Each User must have a unique login. Shared credentials are not permitted. You may manage Users through your Account settings.

4. Subscription, Billing & Payments

4.1 Plans & Pricing

We offer several subscription plans (Starter, Growth, Agency) with features and limits as described on our Pricing page. All prices are in Indian Rupees (INR) and exclude applicable taxes (GST).

4.2 Billing Cycle

You may choose monthly or yearly billing. Yearly subscriptions are billed annually in advance at a discounted rate. Payments are processed securely through Razorpay. We do not store full card details.

4.3 Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for the same plan and billing cycle.

4.4 Refunds

Subscription charges are non-refundable except as expressly stated herein or required by applicable law. No partial refunds are given for unused portions of a billing period.

4.5 Non-Payment

If payment is not received within 7 days of the due date, we may suspend your access to the Platform. Continued non-payment beyond 30 days may result in termination of your Account and deletion of Your Data in accordance with Section 9.

4.6 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with a pro-rated charge for the remainder of the billing cycle. Downgrades take effect at the next billing cycle.

5. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law
• Misuse Candidate Data or process data in ways not permitted by your candidates
• Send spam, unsolicited communications, or misuse the email/communication features
• Attempt to gain unauthorised access to the Platform, its systems, or other users' accounts
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Upload malicious software, viruses, or harmful code
• Use the Platform to store or transmit content that infringes on intellectual property rights
• Use the Platform in a way that exceeds reasonable usage limits or disrupts service for others

You are solely responsible for ensuring your use of the Platform complies with all applicable laws, including data protection laws in your jurisdiction.

6. Data Responsibility & Processing

6.1 Roles

RecruitAlpa is a software provider only. We act as a Data Processor. You (the Customer) are the Data Controller and are responsible for:

• Ensuring you have the legal basis to collect and process Candidate Data
• Providing privacy notices to candidates as required by law
• Responding to data subject requests (access, correction, deletion)
• Complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws

6.2 How We Process Your Data

We process Your Data solely to provide the Platform as you instruct. This includes storing, retrieving, and displaying data through the Platform's features (dashboard, analytics, pipelines, communications). We do not access Your Data except as necessary to provide support, maintain the service, or comply with legal obligations.

6.3 Third-Party Services

The Platform integrates with third-party services that process data on our behalf:

• Supabase — database and authentication infrastructure
• Razorpay — payment processing
• Google OAuth — optional social login
• Email provider (Zoho / SendGrid / Resend) — transactional emails

These providers have their own terms and privacy policies. We contractually require them to maintain adequate security and process data only for the purposes we specify.

7. Intellectual Property

Our IP: The Platform, its code, design, branding, logos, and documentation are owned byRecruitAlpa or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform during your Subscription Term.

Your IP: You retain all ownership rights to Your Data. We claim no intellectual property rights over the data you upload or manage through the Platform.

Feedback: If you provide suggestions or feedback about the Platform, we may use it without restriction or obligation to you.

8. Service Availability & Disclaimer

The Platform is provided on an “as is” and “as available” basis. We strive to maintain high availability but do not guarantee uninterrupted or error-free operation.

We may perform scheduled maintenance during off-peak hours with reasonable notice. We are not liable for downtime caused by factors beyond our reasonable control, including third-party service outages, internet disruptions, or force majeure events.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee hiring outcomes. The Platform provides tools to manage your recruitment process, but all hiring decisions are yours alone.

9. Termination & Data Deletion

9.1 Termination by You

You may terminate your Account at any time from the billing settings. Your subscription will remain active until the end of the current billing period.

9.2 Termination by Us

We may suspend or terminate your Account if you breach these Terms, fail to pay, or engage in activity that threatens the Platform or other users. We will provide reasonable notice where practicable.

9.3 Data Export & Deletion

You may export Your Data at any time from the Platform settings. Upon termination, Your Data will be retained for 14 days (“Retention Period”). After this period, we will permanently delete Your Data from our systems, including backups.

We recommend exporting Your Data before the Retention Period expires. We cannot recover data once deleted.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, or consequential damages
• We are not liable for any loss of profits, data, or business opportunity
• We are not responsible for hiring decisions or outcomes based on Platform usage
• Our total liability arising from these Terms or the Platform is limited to the subscription fees you paid in the 12 months preceding the claim

These limitations apply even if we have been advised of the possibility of such damages and regardless of the legal theory under which a claim is brought.

11. Indemnification

You agree to indemnify and hold RecruitAlpa harmless from any claims, damages, or expenses (including legal fees) arising from:

• Your use of the Platform in violation of these Terms
• Your violation of any applicable law, including data protection laws
• Your infringement of any third-party rights
• Any dispute between you and your candidates or users

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted in English by a sole arbitrator appointed by mutual agreement. The venue shall be Bangalore, India. The award of the arbitrator shall be final and binding on both parties.

Notwithstanding the foregoing, we may seek injunctive or other equitable relief from a court of competent jurisdiction to protect our intellectual property rights.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 10 days before the effective date. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions, complaints, or legal notices regarding these Terms, please contact us:

RecruitAlpa
Email: support@recruitalpa.com.